PRIVACY POLICY
Effective Date: October 20, 2026
1. SCOPE
This Policy explains how ContractLocator collects, uses, stores and discloses information through its website, customer portal, opportunity alerts, Free Watch, customer support, and Help Assistant. Third-party issuing agencies, jobs sites and websites reached through opportunity links maintain their own privacy policies.
2. DATA WE COLLECT
Account: name/display name, email, account ID, login activity, verification status and account preferences.
Service preferences: paid category selections, Free Watch choices, geographic center/radius or Nationwide settings, paused alert preferences, saved/ignored/pursuing opportunity state, browsing and opportunity history.
Transaction records: purchase and subscription IDs, rates, coupon eligibility, renewal dates, invoices, payment status, credits and related billing history. Payment processors and WooCommerce may process payment instruments; ContractLocator does not intend to store complete payment-card numbers in the ContractLocator application’s custom tables.
Communications: support requests, replies, notices, Free Watch messages, and Help Assistant questions and answers, with account IDs, date/time, escalation and support-case references.
Technical: IP address, browser/device information, security logs, session identifiers/cookies, performance and error diagnostics, as collected by WordPress, hosting, security or other enabled tools.
Business outreach: where lawful and enabled, limited business contact information, outreach status, replies and suppression/opt-out records.
3. HOW WE USE INFORMATION
To authenticate users; manage paid and free entitlements; find, match and deliver opportunities; process recurring billing and credits; prevent duplicate alerts and abuse; provide customer support; operate the approved-FAQ Help Assistant; comply with legal obligations; maintain security and accounting history; monitor operational reliability; and respond to data-rights requests.
4. HELP ASSISTANT — NO EXTERNAL GENERATIVE AI
Our built-in Help Assistant uses administrator-approved FAQ responses and limited authenticated account information. It does not transmit chat questions to an external generative-AI provider. Answers may be incomplete; an unanswered question can be forwarded to our human support system if the user chooses Send Message. Questions, answers, account association and timestamps are stored in administrator-accessible chat histories. Avoid providing payment card numbers, passwords or sensitive personal information in chat.
5. SERVICE PROVIDERS AND THIRD PARTIES
Information may be processed by website hosting, email delivery, WordPress and WooCommerce service components, subscription and payment processors (including the actual gateway enabled at checkout), security/backup vendors, map tile/geocoding services when relevant, and other providers the website actually uses. The original source of an opportunity is a third party and receives information subject to its policies if you follow a link or apply directly. This site may use external map services when configuring geographic coverage. The specific providers and enabled features may change. Contact us for additional information about providers processing your information.
6. COOKIES AND SESSION TECHNOLOGIES
WordPress and WooCommerce use cookies or similar mechanisms for login state, cart/session continuity, subscriptions and account security. Other optional site plugins may place additional cookies. Your browser settings may let you restrict optional cookies; disabling essential cookies may prevent checkout or login. Where law requires consent or additional controls for optional technologies, we will provide those controls.
7. RETENTION
We retain customer account, opportunity history, billing, administrative audit, support and Help Assistant transcript records as needed to provide the service, keep records, prevent fraud, resolve disputes and comply with legal obligations. Many records, including chatbot transcripts, may be retained indefinitely under current product policy unless deletion or limitation is required by applicable law, contractual commitments or a valid rights request. Backups can persist for a limited cycle and may be subject to lawful retention requirements. Deactivating a Free Watch or canceling a subscription does not automatically erase historical records.
8. SECURITY
We use reasonable administrative and technical safeguards appropriate to the service, including authenticated access, role-restricted administrative views and secure communications where configured. No internet service can promise absolute security. Users should safeguard account credentials and promptly report suspicious account activity.
9. YOUR CHOICES
Users may update account settings, paid categories, Free Watch status, delivery preferences and profile information in available portal controls. Promotional communications provide legally required opt-out choices. Essential account, billing and security notices may still be sent. Contact support@contractlocator.com to request access, correction, deletion or information about handling your personal data. We may need to verify identity and may deny or limit requests only where law permits or requires.
10. U.S. STATE PRIVACY RIGHTS
Depending on where you reside and whether applicable statutory conditions are met, you may have rights to know, access, correct, delete, obtain copies of, or limit certain uses of personal information, and to opt out of certain sales, shares or targeted advertising. We will honor applicable rights, process verifiable requests, and provide appeal methods when required by law. We will provide rights notices, responses, appeal channels and opt-out mechanisms where required by laws that apply to our business and to your request.
11. CHILDREN
ContractLocator is not directed to children under 13. We do not intentionally solicit their personal information. If we learn personal information was collected from a child in violation of applicable law, we will take appropriate steps to delete it.
12. INTERNATIONAL ACCESS
The service focuses on the United States and U.S. territories. Some hosting or service providers may process data in other jurisdictions. Contact us if you have questions about where your information is processed.
13. CHANGES AND CONTACT
We may update this Policy and provide legally required notices. Contact us with questions or requests at support@contractlocator.com, 315 S Coast Hwy 101, Ste U, PMB 111, Encinitas, CA 92024.